I feel compelled to write to you regarding the installation of two picture windows this past Monday, November 4th. I did have another picture window installed last year with another company and I was not impressed with the installers at all. Initially they were late and it went downhill from there.
Your company sent Dan to repair my front door, secure the binding on a half circle window and install the picture windows. I was truly impressed with the professionalism he displayed. He was on time, he made sure the furniture and rugs were covered, the care he took in moving the furniture, drapes and sheers, and informed me of possible loud noises. He was by far the most considerate installer I have ever known.
He did run into some problems with one of the windows, both windows were installed when the house was built in the 1950′s. He asked for assistance and was concerned about having the job completed on time.
What an asset he is to your company; you are truly blessed to have someone represent you with such consideration for your customers and pride in his workmanship. That is a quality that seems truly rare today. He made sure the inside part of the job was completed. He vacuumed the rug, washed the floor, and put the furniture, drapes and sheers back to their original place.
I was so impressed with him; I had to share my very positive experience with you. Thank you again for sending Dan to work on my home. I will tell everyone of my great experience. Because of Dan I will always call your company for my window and door needs.
I’m happy to report that my new windows are in and they are everything my husband and I were hoping for. The wood-tone interior blends nicely with the frame of the window and looks authentic to the original construction while my home’s “sidewalk” appeal has been enhanced by the outside white colonial grids. Aesthetically, these issues were important to me and I couldn’t be more pleased. Since we had previously done business with your company, I was not surprised by the quality of your product but have rather come to expect it. This observation was affirmed by my contractor prior to and after the project was completed. Bill and I look forward to a draft-free, money saving winter season.
In closing let me thank you for your attention and suggestions regarding my purchase. It’s a pleasure to do business with a fine, local company such as yours.
Thanks so much for the beautiful job you did with our windows. From sales to installation, everyone we worked with was terrific. You were happy to answer our many questions and the installation team was amazing. Our house looks beautiful both inside and out.
I wish to take this opportunity to commend Custom Built on a job well done. My wife and I are extremely pleased with how everything turned out. From my initial dealings with Joe Mercurio, my telephone conversations with John and the workers who came to my home, particularly Dan, we found Custom Built to be a highly professional, skilled company. Dan is evidently an accomplished craftsman, very particular with details, neat and friendly. The quality of the doors and window are superior. This job will enhance our property for years to come.
Thank you once again for your courtesy and cooperation in this regard. I will surely recommend Custom Built to my family and friends for all their window and door needs.
I found Custom Built Window in Rhode Island with Google’s help, and was immediately impressed with them. I told them what we needed, we communicated a couple of times via email, talked once on the phone, and bang, we had our window within 10 days from submission of the order. And it’s perfect, exactly what we wanted. Very well made too.
The windows are great. We had 21 of them installed and they have helped in heating and cooling savings since. Thanks for a good product.
I just wanted to write and let you know I appreciate the service you have provided for outside doors installed at my home in Wickford. You were there within 2 days and took care of the problem.
The doors were not closing properly and you had a service technician down to correct the problem at no cost to me.
It is that type of responsiveness, follow up and product back up that is so often missing, it seems, in today’s world.
A bit of “old-fashioned” we-will-take-care-of-it-for-you. Nice.
Thank you very much for doing such a fantastic job on my new windows. They look beautiful! The high quality of the work that went into the craftsmanship of making them was very noticeable. Chris and John, the measurements were perfect, and the two men that installed them were very professional. They did a great job, and they had an unbelievable work ethic.
Chris, thank you very much for answering all of my many questions. I was very worried about changing the look of my house, and you reassured me about everything. Now that the windows are in, I am very pleased with how they look. They brighten up the house, and more importantly they control the temperature of the house perfectly. I used to have to keep my central air on 63 just to keep the upstairs of my house at 70. Now I keep it at 68, and the upstairs is just as cool as the downstairs. The house is air tight now. It should really make a difference with my heating bill in the winter because now the heat isn’t literally going out the windows.
Thank you again for doing such a great job.
This summer we had Custom Built replace two of the doors to our home. We were able to get a great designed glass door and side window for the front and a storm door in our yard. They were very professional. Reasonably priced and on schedule. Nice to do business with them.
I have had a recent installment of 8 Custom Built windows in my home this month. I had the pleasure of meeting and dealing with Mr. Joseph Mercurio for the sale of the windows. He was quick to accommodate my schedule for an appointment and got the necessary measurements done to get the process started.
Mr. Dan Cocciardi was the installer who was sent to my home for the actual installation process. I cannot speak more highly of an individual that has worked in my home. I can clearly understand how his employ with your company has been longstanding. He was more than efficient and his attention to the install was excellent. I’m sure this is not the first letter you’ve received regarding Dan’s work ethic.
I am glad to have had the experience, in general, with Custom Built and your employees. Your product is beautiful and I would recommend your company to others.
This summer, after considering four other suppliers, we stopped at your showroom where we were favorably impressed by your product and Greg, who arranged to have Joe Mercurio come to see us on the next business day.
I told Joe I was considering doing business with a Connecticut company, but Joe soon convinced us that we should do business with a local company which would be more responsive to any problems which might develop. Joe and I reached an agreement to replace nine windows, later expanded to fifteen, then to nineteen windows plus a beautiful bay window. It was a pleasure doing business with Joe, and even with Jack who came out to do the measuring.
Then we were exceptionally pleased to experience the expert professional installation by Dan and Frank Cocciardi. Wow – they were excellent!
I would have no reservations whatsoever in recommending your product, your sales people and the workmanship.
I have recently purchased 11 replacement windows and a new front door for my older home in Cranston. We also bought 7 storm windows and a storm door for my back porch. This was a major purchase for me and I went with your company as I had many nice experiences getting my windows and screens repaired at your company.
Our whole experience with Chris the salesman and Dan and his dad Frank, the installers, has been nothing but wonderful. We felt completely confident in them at all times. They always knew what they were doing, and would answer our questions honestly and clearly. The installation work was meticulously done and we could not be happier.
I feel confident in recommending your company to anyone who wants high quality products and good workmanship.
Just a note to tell you how pleased I was with your installer Roland. You are very fortunate to have such an efficient, hard working man of his caliber and also a gentleman. A trait that is hard to come by these days.
Please pass on our thanks to everyone involved at Custom Built for the windows and doors you recently manufactured and installed at our house.
The design, manufacture and installation are absolutely first rate — I can’t imagine how they could be improved upon. Our phone and in-person communication was professional and right on target.
What else can I say? Doing business with your company was a treat and the products are the best I’ve seen.
As the wind howls around our house this evening, I am prompted to write to you regarding our 16 new Polar Guard windows. Although we miss the music made by our old windows and combination screen/storm windows as they rattled and shook, the new quiet is really much appreciated.
We are very pleased with the whole experience dealing with your company. The windows were installed on time and at the price agreed to. My wife, who was originally a little reluctant to make the upgrade, is now completely convinced that we made a smart decision.
A special thanks to Tony Andrews, our installer, who in spite of some problems with his truck, came through. He is a very competent and polite mechanic.
My wife and I want to thank each and every employee at Custom Built for the excellent craftsmanship that went into the manufacturing and installation of the windows in our home.
From our first contact with Joe Mercurio to Gerry and Roland Jacques who did the actual installation, we have nothing but the highest praise.
Gerry and Roland really deserve a good part of the credit because we were able to observe first hand their workmanship, and to say the least they are true professionals.
To those who took part in the actual manufacture of the windows, in comparison to others we looked at, all we can say is that is why we chose Custom Built.